Frequently Asked Questions
Everything you need to know about ordering from Pattoki.Pk.
What areas do you deliver to in Pakistan?
We deliver to all major cities of Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Bahawalpur, and all smaller towns. Delivery is via train, bus, and truck depending on your location.
How long does delivery take?
Major cities: 2-4 business days. Smaller towns: 5-7 business days. For live plants, we ship on Mondays and Tuesdays only to avoid weekend transit delays that could damage plants.
How can I place an order?
Browse our shop, add products to cart, and checkout. You can also order directly via WhatsApp by sending product names or screenshots to our WhatsApp number +92-336-0000597. We respond within a few hours during business hours.
What payment methods do you accept?
We accept JazzCash, Allied Bank Transfer, and Cash on Delivery (COD) for orders under Rs. 5,000. For larger orders, advance payment via bank transfer is required.
Are your seeds tested for germination?
Yes! Our seeds are tested for germination rate (typically 80-90%). Each seed product page shows the tested germination rate. We do not sell seeds with less than 70% germination rate.
What if my plants arrive damaged?
We take full responsibility. If your plants arrive damaged, send a photo on WhatsApp within 48 hours of delivery and we'll send a replacement or refund. Live plants have a 7-day survival guarantee.
Do you have a subscription service?
Yes! Our Annual Plant Subscription delivers a curated selection of seasonal plants to your home every month for a full year. Perfect for plant enthusiasts. Pricing details on the subscription page.
Can I return products?
Plants and seeds cannot be returned due to their nature. Gardening tools can be returned within 7 days if unused and in original packaging. Defective items can be exchanged within 14 days.
Do you offer bulk discounts?
Yes, for bulk orders (10+ plants or 5+ tool units), we offer 10-15% discount. Farmers and businesses can contact us via WhatsApp for wholesale pricing.
How do I know which plants are best for my climate?
Each product page mentions suitable climate zones and planting seasons. You can also message us on WhatsApp with your city and we'll recommend the best plants for your specific climate.
Still Have Questions?
Message us on WhatsApp — we'll respond within a few hours.
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